Terms and Conditions

Welcome to hellocalm.co. This Website is operated by Hello Calm. By accessing or using our Website and by purchasing products from us, you agree to be bound by these Terms and Conditions.

1. General

These Terms and Conditions apply to all users of the Website, including without limitation users who are browsers, customers, merchants, and/ or contributors of content. By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence.

2. Product Information and Orders

We make every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

3. Pricing and Payments

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time. We accept payment through Shopify Payments]. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

We will ship products to you in accordance with the shipping option you choose during checkout. The risk of loss and title for all products purchased from us pass to you upon our delivery to the carrier. We are not responsible for any delays in shipping.

5. Returns, Refunds, and Consumer Rights

As a UK consumer, you have a legal right to a 14-day "cooling-off period" to cancel your order and receive a full refund, starting from the day after you receive your goods.

  • To exercise this right, you must clearly inform us of your decision to cancel.
  • You must return the goods to us without undue delay and at your own cost.
  • The goods must be returned in their original condition.

We will process the refund within 14 days of receiving the returned goods. Please note that for hygiene reasons, we cannot accept returns of products that have been used or opened.

6. Intellectual Property

The content, trademarks, and intellectual property on this Website are owned by or licensed to us. You are not permitted to copy, reproduce, or use our content without our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by English law, we shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any of our services or products.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/ or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at

hello@hellocalm.co