Finding Your Peace, Delivered with Care

At hello calm, we believe that peace of mind shouldn't be hard to find - and that includes when you're waiting for your order. We've made our shipping and returns process as straightforward and stress-free as possible, so you can focus on finding your quiet.

Shipping Information

We offer a range of shipping methods to get your hello calm earplugs to you quickly and efficiently. Shipping costs are calculated at checkout based on your location and the selected shipping speed.

  • Standard Shipping: Our most economical option. Estimated delivery is typically 5-7 business days after your order has been processed.
  • Expedited Shipping: Need your peace sooner? Choose this option for an estimated delivery of 2-3 business days after processing.

Where do you ship?

We currently ship to all addresses within the United States. We are working on expanding our reach to international customers soon.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's journey directly from the carrier's website. Please allow up to 48 hours for the tracking information to update after your order has been shipped.

Our 30-Day Money-Back Guarantee

We are so confident that hello calm earplugs will help you find your personal sanctuary that we back every purchase with a 30-Day Money-Back Guarantee. This isn't just a policy—it's our promise to you.

If you are not completely satisfied with your hello calm earplugs for any reason, you can return them within 30 days of the delivery date for a full refund of your purchase price. We believe in our mission, and we want you to experience the difference risk-free.

How do I initiate a return?

To start a return under our 30-Day Money-Back Guarantee, please follow these simple steps:

  1. Contact Us: Send an email to returns@hellocalm.com with your order number and the reason for the return.
  2. Receive Instructions: Our team will respond with a pre-paid shipping label and detailed instructions on how to send your product back to us.
  3. Ship It Back: Package your earplugs and drop them off at the designated shipping carrier.

Get Your Refund: Once we receive and inspect the returned item, we will process your full refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Frequently Asked Questions (FAQ)

Q: Do I have to pay for return shipping? A: No. We will provide a pre-paid shipping label for returns initiated within the 30-day guarantee window, so you don't have to worry about a thing.

Q: What if my product is defective or damaged upon arrival? A: We're sorry to hear that! Please contact us immediately at support@hellocalm.com with your order number and a photo of the damaged item. We will arrange for a replacement to be sent to you at no additional cost.

Q: Can I exchange my earplugs for a different color? A: We currently do not offer exchanges. If you would like a different color or product, please initiate a return for the original item and place a new order.

Q: What is your return policy for items purchased outside of the 30-day guarantee? A: We can only accept returns within the 30-day guarantee period. We encourage you to test your earplugs thoroughly within this time frame to ensure they meet your needs.