Privacy Policy

This Privacy Policy describes how Hello Calm collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Your Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the "data controller" of your personal information.

2. The Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device Information:

  • Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Personal Information Collected: Version of web browser, IP address, time zone, and information about how you interact with the Site.

Order Information:

  • Purpose of Collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and order confirmations. We also use this information for fraud screening.
  • Source of Collection: Collected from you.
  • Personal Information Collected: Name, billing address, shipping address, email address, phone number, and payment information (including credit card numbers).

Customer Support Information:

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected from you.

3. The Legal Basis for Processing Your Personal Information

Under UK GDPR, we must have a legal basis to process your Personal Information. We process your Personal Information for the following reasons and on the following legal bases:

  • The performance of the contract between you and us, such as processing your order.
  • For our legitimate interests, which do not override your fundamental rights and freedoms. For example, we use information for analytics to improve our site and marketing.
  • Your consent (where applicable).
  • Compliance with our legal obligations.

4. How and Why We Use Your Personal Information for Marketing

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We rely on the following legal bases for our marketing activities:

  • Consent: We will only send you marketing emails or text messages if you have given us clear, explicit consent to do so. This consent is obtained through a separate, unticked box on our website. You can withdraw this consent at any time.

  • Legitimate Interest: We may send you marketing communications about products or services similar to those you have previously purchased from us. You will always have the opportunity to opt out of these communications at the time your details are collected and in every communication thereafter.

5. Your Rights Under UK Law

If you are a resident of the UK, you have the following rights in relation to your Personal Information:

  • The right to be informed about how your data is being used.
  • The right to access the Personal Information we hold about you.
  • The right to correct inaccurate Personal Information.
  • The right to have your Personal Information erased (also known as the "right to be forgotten").
  • The right to restrict the processing of your Personal Information.
  • The right to data portability.
  • The right to object to the processing of your Personal Information (including for marketing purposes).

To exercise any of these rights, please contact us using the details below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@hellocalm.co or by mail using the details provided below:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe our processing of your personal information is not compliant with the law. You can find their contact details on the ICO website.

Contact Us